Partner Operations Manager - Managed Service Provider; MSP) Operations

We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—
Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value
—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

• Define and execute the operational roadmap supporting the MSP partner business.
• Identify opportunities to improve partner onboarding, provisioning, billing, lifecycle management, renewals, and support processes.
• Develop scalable operational frameworks that reduce manual effort and improve partner experience.
• Establish governance for MSP operational processes and ensure alignment across business functions.

• Analyze current business processes and identify opportunities for automation, standardization, and simplification.
• Lead cross-functional process improvement initiatives using data-driven methodologies.
• Document operational workflows, standard operating procedures, and business requirements.
• Continuously monitor operational health and recommend improvements based on KPIs and partner feedback.

• Serve as the business owner for systems supporting MSP operations, including CRM, Partner Portal, CPQ, billing platforms, PSA/RMM integrations, and partner automation tools.
• Partner with Business Systems and Engineering teams to define system requirements, prioritize enhancements, and support implementations.
• Lead user acceptance testing (UAT), change management, and rollout planning for operational initiatives.
• Ensure data integrity across partner systems and establish operational governance.

• Act as the operational liaison between Partner Sales, Customer Success, Product, Finance, Support, and Engineering.
• Drive alignment across stakeholders to remove operational friction impacting partner success.
• Influence priorities without direct authority while building strong collaborative relationships.
• Facilitate operational readiness for new partner programs, pricing models, and product launches.

• Develop dashboards and reporting to measure operational efficiency and partner program performance.
• Define and monitor KPIs such as:
• Partner onboarding time
• Provisioning accuracy
• Time-to-first-value
• Support case trends
• Renewal readiness
• Partner adoption metrics
• Operational SLA compliance
• Translate operational data into actionable recommendations for leadership.

• Lead complex operational initiatives from planning through execution.
• Coordinate cross-functional project teams while managing timelines, risks, dependencies, and stakeholder communications.
• Ensure initiatives deliver measurable business outcomes and operational improvements.

Required Experience

• 7–10+ years of experience in Partner Operations, Revenue Operations, Business Operations, or Channel…