Director of Business Transformation

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

To lead Confie's business process improvements and business transformation agenda across a diversified operating model that includes insurance distribution and general agency operations, business process outsourcing (BPO), franchising, and enabling corporate functions

Run the reengineering center of excellence, establish standards and prioritization, and partner with business and functional leaders to redesign end-to-end processes, embed control by design, enable automation, and deliver measurable operating results

• Lead the reengineering program and portfolio, including intake, triage, prioritization, and road map management aligned to enterprise priorities
• Build and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functions
• Develop business cases and benefits hypotheses for prioritization initiatives, including cost, cycle time, quality, capacity, customer experience, and control performance
• Establish standards for discovery, documentation, measurement, and handoffs to delivery teams

• Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identification
• Facilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and control by design
• Define requirements, operating model implications, and performance measures for redesigned processes
• Partner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablement

• Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggers
• Partner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical execution

• Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and support
• Define implementation plans with clear ownership, milestones, dependencies, and adoption measures
• Support execution through launch readiness, pilot training, training and job aids, cutover support, and post-launch stabilization
• Establish benefits realization tracking and performance reviews to sustain improvements

• Partner with the Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilities
• Identify and prioritize automation opportunities, including rules-based automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriate
• Ensure measurement systems are defined and operationalized, including process performance indicators, control-monitoring signals, and benefits-realization reporting

• Lead cross-functional working sessions, workshops, and governance routines with a clear agenda, decision, and follow-through
• Communicate progress, risks, and decisions to leaders using concise narratives and data-supported reporting
• Build strong relationships with functional leaders to drive adoption and reduce friction to implementation

• Lead and develop a team of process analysts, continuous improvement leads, and transformation resources as assigned
• Create reusable toolkits, templates, and standards that improve consistency and speed of delivery
• Coach stakeholders on process thinking, measurement discipline, and change adoption

Bachelor's degree required, an advanced degree preferred

8 or more years of progressive experience in process improvement, business transformation, business process management (BPM), operational excellence, or reengineering

Demonstrated success leading cross-functional initiatives from discovery through implementation and sustained performance

Experience in insurance, financial services, franchising, regulated operations, and/or outsourced service delivery models is strongly preferred

Expertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definition

Ability to translate process design into implementable requirements across operations and technology teams

Strong orientation to automation and workflow enablement in partnership with technology teams

Strong analytical capability,…