Senior Account Manager, Retail Marketplaces; Amazon

Job Details:

Job Location:

Acadia
- Atlanta, GA 30318, Position Type:
Full Time, Acadia.io
- Senior Account Manager, Retail Marketplaces (Amazon)

Acadia is a modern media and growth agency focused on mid-market disrupters. Headquartered in Atlanta, the Retail Marketplaces team is a fully remote team of creative Account Managers, Marketers and Media experts. We pride ourselves on being an agile environment, with a  roll up your sleeves  mentality needed across all employees.

• Ad Age
  - Best Places to Work 2025
• AdAge - A-List 2024
• Amazon Partner Award Winner 2025
• AdWeek Fastest Growing Agencies 2024

• Can-Do
  - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
• Curiosity
  - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
• Candor
  - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships - where respect and humanity thrive.
• Community
  - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

The Senior Account Manager is an expert in the creation and coordination of client strategy that ties back to goals, benchmarks, and targets. They are responsible for being the client relationship owner for Enterprise accounts, and maximizing opportunities for growth within their client book.

• Strategic Management of assigned client book, defining a roadmap to reach set goals
• Report on performance with details around trends, tactics implemented and next steps
• Outline the priority action items for delegation;
  Meet with direct reports to discuss priorities & support challenges/roadblocks
• Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
• Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
• Subject Matter Expert for client relationship management
• Staying up to date on industry trends and best practices for use in client education and company thought leadership.
• Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls

Benchmarks Required for this Role:

• Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
• Expert in clear and timely written and verbal communication both internally and client-facing
• Dependable and timely completion of work in line with task and projects deadlines
  
  What we Offer
  • Full remote team; work-from-home flexibility
  • Generous Holiday & PTO Allotment:
    • 16 Paid Holidays
    • 16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years
  • Bereavement Leave (5 days)
  • Volunteer Time (16 hours)
  • Parental Leave (12 weeks)
  • Physical & Mental Health Stipend
  • Medical, Dental, Vision Insurance
  • 401K, Financial Planning Support
  • Education Reimbursement