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Customer Success Mgr./ CSM

Remote Engagement Manager — Public Safety & Customer Success

Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listing for: APCO International
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading public safety solutions provider seeking an Engagement Manager to ensure customer satisfaction and promote product adoption among public safety agencies. This fully remote role requires strong knowledge of emergency response systems, excellent communication skills, and a passion for helping customers succeed. Responsibilities include training agency staff on the Prepared platform and monitoring customer engagement to drive continuous improvement.
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