Remote OCCC Universal Agent; Overnight

Overview

Are you self‑motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team!

We are seeking talented UNIVERSAL PROFESSIONALS to work overnight, between the hours of 11 pm – 8 am EST, for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including weekends, and/or holidays to ensure we have consistent support for our customers.

You’ll join a team backed by more than 120 years of delivering top‑notch service, and you’ll be a key player in maintaining our reputation as the best in pests.

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At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.

The Universal Representatives are key to supporting our field offices and customers overnight by taking customer service and sales calls. The Pest Management Industry is growing – and is a recession‑resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

In this role, you will provide World Class Customer Service and Phone Sales to our customers.

• Answer questions from prospective customers regarding Orkin services
• Build rapport and handle objections within a conversational call flow
• Close pest control sales via the telephone and schedule the initial service

• Work remotely from your home office. You must have a minimum of 100 Mbps download/50 Mbps upload high‑speed internet connection. We will provide the computer and other equipment necessary to be successful in this role
• Manage the customer relationship to ensure best in class service, while also identifying opportunities for cross‑selling and up‑selling
• Retain business by offering several remedies to prevent account cancellations
• Recommend additional services to increase protection value for residences
• Use different gamification methods as a tool to measure performance

• Schedule will include overnight, between the hours of 11 pm – 8 am EST, weekends, and holidays
• Gamification methods to measure performance and increase engagement virtually
• Ongoing training to grow professionally
• Great pay and incentives (beginning at $17.73/hour minimum plus potential for commissions)
• 401(k) plan with company match, employee stock purchase plan

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high‑energy, fun and collaborative work environment with strong management

• High School/GED
• 1 – 2 years customer service experience within or outside a call center
• Completion of a Culture Index assessmentli>
• Verification of internet speed
• Ability to pass a computer assessment
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

• Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 100 Mbps download/50 Mbps upload or higher, high‑speed internet connection with the ability to hard‑wire directly to a modem (speed test must be completed via )

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web‑based applications
• Proficient in Microsoft Office
• Comfortable working in a high‑volume role
• Excellent customer service soft skills such as empathy
• Ability to prioritize tasks and manage time efficiently

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer