Group Service Specialist; Remote

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as Group Service Specialist within ALGVacations. As a member of this team, you will be responsible for completing assigned work effectively and efficiently. This role requires team members to be detail oriented, great technology skills, truly enjoy customer service and have a strong understanding of Groups. This role is focused on handling Travel Advisor phone calls, chats, questions and requests such as adding inventory, releasing inventory, modifications and finalizations.

This role will require communication with many teams throughout the organization and with suppliers and Travel Advisors. Strong Customer Service and problem-solving skills is essential. The role requires each team member to own cases and tasks and ensure as a POD, the work is being completed effectively and efficiently.

• Own & close cases and tasks and consistently meet KPI expectations.
• Strive to grow repeat business by building customer rapport and providing outstanding service.
• Perform other duties or special projects as required or as assigned by leader. Helping with finalization and the phone queue if team members on other pods are out or during busy season. Rooming Lists and Final Countdown Letters and Assigning the Queue as Needed.
• Collaborate with other service team members and team leaders to meet team expectations and Provide suggestions for process improvements.
• Multitask between inbound phone calls and working Travel Agency Requests that come in through Salesforce.
• Customer Service and Team work are the keey to this position to help the team meet customer expectations.
• Demonstrate a commitment to Hyatt core values.

• 2+ years of customer service experience is preferred.
• High School Diploma/equivalent required.
• Previous Experience in the travel industry is a plus but not required.
• Proficiency in Microsoft Suite of tools – Excel, Word, TEAMS & PowerPoint.
• Experience utilizing CRM tools to help manage business.
• Ability to work with team members in both an office & work at home environment.
• Maintain focus & energy in fast-paced group environment.
• Strong analytical and problem solving skills.
• Excellent written, oral, and interpersonal communication.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations
  :
  The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services
  :
  Best‑in‑class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program
  :
  Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions
  :
  Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter…