Remote- Customer Service Representative

Why consider this job opportunity

Flexible work arrangements with options for remote work or in-office collaboration in Illinois

Competitive compensation with performance-based pay and enticing bonuses

Comprehensive benefits package covering medical, dental, and prescription care

Opportunities for career growth and advancement into management roles

Access to ongoing, high-quality training and mentorship from experienced professionals

• Manage inbound communications by answering calls and emails, addressing customer questions and issues
• Consult with customers to advise them on how to leverage products and services for their needs
• Maintain expertise in product offerings to provide accurate and strategic information
• Resolve customer complaints and concerns with effective solutions to enhance satisfaction
• Build lasting relationships by delivering exceptional service consistently

• 1-2 years of proven experience in a customer service setting, preferably supporting client success
• Excellent written and verbal communication skills
• Positive and proactive attitude with problem-solving capabilities
• Passion for delivering exceptional customer service
• Strong time-management and organizational skills to handle multiple tasks effectively

• Previous experience in the insurance industry
• Familiarity with customer relationship management (CRM) software
• Ability to work in a fast-paced environment
• Experience in a unionized workplace
• Bilingual skills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.