Client Success Manager; Remote

Overview

Arrow Payments was built with intention—from our culture to our career paths. We prioritize clarity, emotional intelligence, and connection, because great work happens when people feel supported and valued.

Here, your growth isn’t an afterthought. We actively invest in helping you develop skills, confidence, and direction—so your career can evolve alongside the company.

We help you take your career where you want to go. Really!

Why would you want to work with Arrow Payments?

Who you spend your day with matters. Our core values focus on personal and professional growth, love, listening, authentic communication, collaboration, and delivering value.

Our Mission:

We believe business is personal. We strive to improve the lives and lifestyles of our team and our clients.

Job Mission:

Taking care of our clients is our top priority. The Client Support Manager is responsible for completing tasks that support our clients  long-term success. We promote from within, so we are already looking to see how quickly a candidate can learn, grow and be promoted.

Arrow Payments delivers exceptional support to clients with complex payment, security, and compliance needs.

These are skills that will help along the way…

• Excellent Communication:
  Clearly and proactively communicates the status of requests to Clients and internal stakeholders. Escalates as appropriate.
• Time Management:
  Values time and use you time effectively and efficiently. Concentrates on priorities while also attending to a broader range of client goals.
• Timeliness of Delivery of Output:
  Produces work on time without sacrificing quality.
• Priority Setting:
  Has a keen sense of what’s mission-critical and what is just nice to do. As a result, you spend time on what is most important.
• Patience:
  Ability to approach a request enthusiastically and positively, whether for the first or the 100th time.
• Integrity and Trust:
  Follows through and does not cause problems for others. Is seen as a direct, truthful, and widely trusted individual.
• Listening:
  Acknowledges points others are trying to make via attentive and active listening, even when you disagree.
• Client Focus:
  Dedicated to meeting the expectations and requirements of internal and external clients by prioritizing clients first. Establishes and maintains effective relationships with clients and gains their trust and respect.
• Alignment:
  Aligned with Arrow Payments  culture, values, and mission.
• Teachers are encouraged to apply, even if they do not have payment experience. We have found that they are wonderful at explaining concepts, connecting, and training our clients.

Inside scoop on the day-today...

We will train you; however, the more you can show us that you know some of the items listed below, the better.

• Manage client support cases and tasks in the CRM
  , ensuring all steps are completed, cases are documented, and clients are kept informed throughout the process.
• Provide high-touch client service by responding to client calls and emails within standard turnaround times and coordinating with internal team members to resolve issues.
• Set up and support payment systems
  , including merchant accounts, payment pages, gateway configurations, payment devices, and user training.
• Assist clients with operational requests
  , such as transaction refunds, reporting, research inquiries, and troubleshooting payment issues.
• Support compliance and account management processes
  , including assisting with PCI SAQ completion and managing the monthly and annual SAQ workflow.
• Handle operational and administrative tasks
  , including scheduling meetings, maintaining documentation, pulling vendor reports, supporting research projects, and executing client appreciation initiatives.

• Bachelor's Degree
• Proven experience in a client success or account management role
• Self-motivated with the ability to work independently and as part of a team

• Salary $40-$80k
• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Flexible spending account
• Happy hour
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance
• Volunteer time off
• Work from home

• Bonus opportunities
• Performance bonus
• Yearly bonus
• Please note that this is a full-time position with competitive compensation, benefits and bonuses.