Re-Entry Representative

Overview

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position: As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success.

What You’ll Do:

• Student Support and Resolution:
  Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements.
• Eligibility Assessment:
  Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings.
• Status Updates:
  Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments.
• Appeals Process:
  Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision.
• Resource Support:
  Connect students with Re-Entry Student Finance to proactively manage their financial obligations. Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study.
• Perform other duties as assigned.

• Entry-level position typically requiring little to no prior experience.
• Work is closely supervised.
• Communicates information that is typically not complex in nature.
• Problems faced are routine with clearly prescribed solutions.
• Opportunity to grow within the organization.

• High School Diploma or equivalent experience.
• Skills – relationship building, customer service, motivational, personal accountability, time management, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

• Any advanced degree or equivalent work experience.
• 1+ years’ experience in customer service or hospitality-related role.
• 2-4 years’ experience in admissions, academic advising, or another student-facing role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

• Demonstrate knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
• Participates in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid.

• This is a full-time remote position.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Application-related content, forms, deadlines, and external prompts have been removed to focus on the job responsibilities and qualifications.