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Customer Experience Team Lead - Call Center Remote-Onsite
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-10
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Chicago Lighthouse for People Who Are Blind or Visually Impaired
Remote/Work from Home
position Listed on 2026-06-10
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is seeking a Call Center Team Lead in Chicago, IL. This position is integral in supporting the Call Center Operations Leadership Team to ensure outstanding customer service. Responsibilities include training staff, addressing complex patient scheduling issues, and monitoring call center performance.
The ideal candidate will have strong interpersonal skills, a commitment to our mission, and the ability to work in a fast-paced environment. A high school diploma is required, along with advanced MS Office proficiency.
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