Call Center Scheduler-Incoming

Job Description

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

• Provide excellent customer service to all patients calling in
• Answer phone calls
• Schedule appointments based on the needs of patients and availability of providers
• Assist in answering general inquiries from patients
• Listen to patients while applying our processes and procedures
• Look for solutions to our patients’ challenges

• Dependable and able to be on time
• Positive attitude
• Excellent professional verbal and written communication and listening skills
• Able to speak on the phone and provide excellent customer service
• Ability to recognize and be sensitive to patients' emotions
• Exceptional customer/patient service skills (Customer/patient focused attitude)
• Efficiently understand information and relay information back to the patient
• Ability to carry out written or verbal instructions
• Accurately enter patient information, data, and records into system
• Ability to work in fast paced, patient-focused environment
• High school diploma or equivalent

• Strong computer skills – Ability to maneuver within multiple computer systems at once
• Proficient in computer applications and software, including Microsoft Office
• Prior experience with Denticon or similar scheduling system
• Ability to multi-task, prioritize, and manage time effectively
• Organizational and time management skills
• Effective problem solving abilities
• Detail oriented
• Prior customer service/call center experience is strongly preferred but not required
• Bilingual (English/Spanish) a plus

Office

Hours:

Monday - Friday 8:00 AM – 6:00 PM;
Saturday 8:00 AM – 4:00 PM

• Monday - Saturday
• 40 hours a week
• 1 day off during the week

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay – Receive a portion of your check before payday!

• Employees are eligible to earn up to a $1,000 monthly bonus
• Opportunity to work from home based on individual performance each month
• Paid holidays and time off

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything we do. We strive in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to grow within the company and turn a job into a career.