Remote Member Service Executive
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30339, USA
Listed on 2026-06-19
Atlanta, Fulton County, Georgia, 30339, USA
Listing for:
PrideStaff
Full Time, Remote/Work from Home
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Training:
Monday - Friday, 9:00 am - 6:00 pm (Remote)
Normal:
Monday - Friday, 9:00 AM - 6:00 PM (Remote)
Pay Rate: $17/hour
Experience: 1 year of experience in a customer facing role. Must be computer savvy and able to follow instructions and have proven ability to provide support over the phone and via email.
Remote Member Service Executive Job Summary:
- Work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process.
- Provide technical assistance with general IT troubleshooting.
- Handling high Outbound/ Inbound phone and email inquiries regarding account set-up.
- Conducting outbound calls to enroll members and follow up calls.
- Make outbound calls to enroll members in programs and respond to email inquiries.
- Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results.
- Complete system documentation to ensure that member records are complete and accurate.
- Collaborate with the clinical team.
- Adhere to all client program requirements and guidelines as part of standard operating procedure.
- Test system enhancements and new features to ensure they meet Care Team requirements.
- Must have good internet connection.
- Must pass multiple assessments provided.
- Proven one year experience in a customer facing role.
- Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry.
- High level of comfort with technology and working knowledge of Google tools.
- Ability to work independently.
- Excellent organizational, written and verbal communication skills.
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay
Pride Staff Company Overview:
Pride Staff wants you to Succeed! We have dedicated Consultants that provide employment market insights and resources! We offer the support you need along the way. At Pride Staff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.
Compensation / Pay Rate (Up to): $17.00 - $17.00 Per Hour
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