Customer Service Representative - Polish Speaking

About Us

Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large‑scale capital programs. Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.

As an on‑site Customer Service Representative, Polish Speaking, you will guide homeowners through all phases of the program and ensure outstanding customer service, satisfaction, and compliance with the requirements of the Residential Sound Insulation Program for the Chicago Department of Aviation.

• Attend evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders.
• Prepare participant master lists containing names, addresses, and home/work telephone numbers.
• Assign a file  participant information to be used in the Design Team’s computer files.
• Receive all agreements from the participants and forward the Participation Agreement to the CDA Commissioner for execution.
• Enter participant information and other data into a database.
• Initiate title searches to verify who owns the property.
• Conduct showroom tours for participants describing the doors, windows, and other products.
• Schedule home inventory appointments with the homeowners for architectural technicians or program staff.
• Schedule field measurement appointments and HVAC walk‑through appointments with homeowners.
• Schedule the construction work with the homeowners, prepare individual construction schedules and forward to each participant along with information on preparing for and what to expect during construction.
• Answer telephone calls from homeowners, forward participant questions and requests for information to Project Managers and document the inquiries and responses in the participant file or database.
• Assist with mass mailings that include, but are not limited to, program updates and attempt to contact letters.
• Forward warranty packages to participants and direct warranty assistance calls to the proper party.
• Assist the construction group staff when necessary, verifying documentation received from contractors.
• Assist the office clerk when necessary, filing participant materials and reproducing documents and booklets.
• Assist the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners.
• Assist the construction group with homeowner communications throughout the construction period.

• This position sits at a client office near Midway Airport; may intermittently work at the client office near O’Hare Airport.
• Bachelor’s degree preferred or minimum of 3+ years of related customer service experience.
• Demonstrated commitment to exceptional customer service.
• Experience working with public entities (CDA, CDOT, CTA, etc.) preferred.
• Fluency in Polish and English required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, and database software.

• $29–$33 per hour

• Company‑paid life and disability insurance
• Optional benefits such as pet insurance, legal, and supplemental health plans
• 401(k) with day‑one eligibility: 100% match on the first 3% of your eligible compensation and 50% match on contributions between 3% and 5% of your pay
• Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
• Access to Consertus Academy for continuous learning and development

Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.