Call Center Sales and Retention Representative - Hybrid

Location and Hybrid Remote Requirements

This hybrid‑remote position reports to our 754 Peachtree Street NE, Atlanta, GA; if selected, you must be able to report to this location to work in center 3‑4 days weekly and remotely from home 1‑2 days weekly.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Our Premier Service Consultants earn $18.68 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers.

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

• Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
• Enjoy paid training to set you up for success.

• Commissioned sales experience highly preferred.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem‑Solving Skills.
• Attention to Details.

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T Internet (and fiber where available) and AT&T Home Phone.
• Tuition reimbursement program.
• Paid Time Off (PTO) and holidays – Employees receive 1 week of PTO after 6 months and 2 weeks after the first year, at least 8 company‑designated holidays, additional PTO based on bargaining group.
• Paid Parental Leave.
• Additional sick leave beyond state and local law may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

• Verified internet service with a minimum of 12 mb upload / 18 mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide equipment (keyboard, monitor, computer, mobile device, etc.).
• Workspace must meet WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.) and you’ll participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, photos of workspace setup, video chats, etc.).
• You must be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the…