Bilingual Customer Activation Representative

Bilingual Customer Activation Representative

Location:

Carmel, IN;
Chicago, IL or Remote from any US based location

Schedule:

10:00am – 7:00pm ET M-F

Training: 9:00am – 6:00pm ET

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible. Candidates and associates may be asked to travel to corporate offices for interviews, training and/or meetings. Work cannot be performed from outside of the United States.

CNO Financial Group is hiring a Bilingual Customer Activation Representative. The Bilingual Customer Activation Representative provides support in both customer activation and concierge services in English and Spanish. Responsibilities include resolving pending application items, collecting premiums, educating customers on policy benefits, and ensuring compliance. The role also offers real-time support to Spanish-speaking admin associates on policy and claim inquiries, helping drive customer satisfaction and sales growth in the Washington National independent channel.

As a Bilingual Customer Activation Representative, your responsibilities will include:

• Communicating with partners (agents, administrative staff, and leadership) to support policy inquiries, claims assistance, EFT corrections, and other service-related needs in both English and Spanish
• Providing real-time bilingual support to Spanish-speaking partners, helping resolve questions and ensuring accurate, efficient handling of policy and claims-related requests
• Communicating with customers to follow up and collect pending requirements, including initial and follow-up premium payments.
• Documenting all actions in the system and rescheduling calls as needed to accommodate customer availability.
• Making recommendations for process improvements to enhance service quality and efficiency.
• Consulting with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues.
• Participating in special projects and piloting programs in collaboration with team leadership.
• Analyzing vendor data, providing feedback, and conducting customer outreach based on findings.
• Supporting quality assurance team on call auditing as needed

The Bilingual Customer Activation Representative position is well-suited for you if you:

• Are fluent in Spanish (speaking, reading, and writing)
• Can interact with customers professionally
• Have good knowledge of insurance administration procedures and products
• Have good critical thinking abilities and can prioritize
• Have the ability to handle multiple tasks and thrive in a fast-paced environment
• Can effectively communicate verbally and through written communication
• Have good interpersonal and organizational skills
• Possess courteous phone etiquette

What you'll need:

• Education:
  
  High School Diploma or GED
• Related
  
  Work Experience:
  
  minimum of 1-2 years experience in customer service-oriented work

What will set you apart:

• Education:
  
  Associates Degree
• Field of study:
  Business
• Certifications/Licenses:
  Life & Health Insurance License
• Related
  
  Work Experience:
  
  3+ years experience in customer service-oriented work; insurance, financial services and/or call center experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• Paid parental leave
• Company paid life insurance

CNO embraces flexibility and encourages you to work where you're most productive. Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) have access to come into that office.

Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours.

All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO Financial…