Customer Service Rep at Reformation - Seasonal Remote

Customer Service Rep at Reformation – Seasonal Remote – Fair Lawn

This seasonal, part‑time customer service role for a U.S. fashion retailer requires specific scheduled shifts, including evenings, weekends, and holidays, with 8‑29 hours per week. The position explicitly states that candidates need flexible schedules to support peak customer demand times, indicating fixed availability requirements rather than location independence.

We’re a mission‑based company that invests in an inclusive culture, ensuring everyone has the space to grow, thrive, and belong.

• Provide consistently magical customer service across all customer service channels.
• Deliver an excellent customer experience through a customer‑first mindset to build long‑term, loyal client relationships.
• Consistently meet and exceed performance goals.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development.
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams.

• Smart, incredibly organized, and driven towards excellence.
• Passionate about Reformation’s mission and products.
• An incredibly friendly person who loves interacting with people and never loses their cool.
• Possess a high degree of empathy, judgment, patience, and level‑headedness to communicate and apply our policies.
• Positive and willing to take on any task, big or small.
• Strong communication skills across all customer service channels, including email, text, and chat.
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management.
• Flexible and able to work in a constantly changing environment.
• Productive, focused work style to successfully meet case volume expectations.
• Prior experience on an e‑commerce customer service team.
• Proficiency with Kustomer and Google Suite.

We’re currently hiring for seasonal roles with part‑time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Part‑time: 8‑29 hours per week, with occasional weekend shifts required.

Hourly wage: $17.60 - $18.65 per hour
, depending on factors such as location, experience, and qualifications. You may also be eligible for an annual discretionary bonus based on company performance, department goals, and individual contributions.

Benefits include employer‑sponsored private medical, dental, and vision insurance; commuter benefits; paid time off (vacation, sick leave, company holidays); retirement planning support; fertility care support through Carrot with up to $5,000 USD reimbursement after 1 year of employment; donations to community efforts; clothing discount; culture events and volunteer time off.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.