Sales Support Coordinator

Overview

Are you looking for an opportunity to advance your career? We are seeking top talent to join the Orkin National Accounts team!

A Sales Support Coordinator receives requests for service or other support from commercial/high profile and special handling customers as well as internal customers, passes requests to appropriate persons and follows up with the customer to ensure their satisfaction. You will serve as the administrative resource for the national sales team as it relates to client relationships and service facilitation.

You Will...

• Respond to inbound phone calls or emails from clients, branches and National Account Managers to support clients requesting service, information and other assistance
• Enter customer requests into computer system and contacts service branch to verbally pass on requests
• Provide explanation of service to customers
• Perform quality calls to ascertain customer satisfaction
• Make calls to branches to resolve service issues
• Receive and update service requests
• Facilitate customer information changes in systems
• Independently make day-to-day decisions as it relates to sales support management
• Create, mail, and email customer reports to external and internal clients
• Serve as initial Client Services liaison for resolution of customer inquiries
• On-boarding new clients while reviewing AR expectations within department guidelines
• Manage console entries to ensure requests meet contract requirements while also managing WO/POs for those required
• Assist with backlog and other reports to ensure customer expectations are met
• Collaborate with service branches to ensure emergency situations have been handled and solved, recorded appropriately and closed as applicable

• Challenging position with a financially stable and reputable company
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Paid Time Off
• Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained. Some travel may be required.

The Experience You Will Bring (Minimum Requirements):

• High school diploma
• Must have a minimum of 5 years in a high profile administrative function within a sales team environment
• Experience in a National Account or other high profile customer contact with multi-location and high-revenue customer base
• Must have strong working knowledge of the following operating administrative functions:
  National Account Sales, Client Service Processes and Procedures, Ability to execute multiple projects/deadlines
• Must have the ability to facilitate RFP/RFI audits
• Excellent verbal and written communication skills and computer literate
• Some travel may be required

We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.

Orkin, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.