Concierge Specialist

Health Concierge Specialist

Schedule:

11:30am - 8pm EST (Preferred), 10:30am - 7pm EST (Open to, if necessary). For the first 60-90 days of training, schedule will be 9:30am-6pm EST. This role is 100% fully remote (Work from Home) based in the United States.

• Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests.
• Understand candidate needs and provide tailored solutions by researching and contacting collection sites and clinics.
• Facilitate calls, send emails, texts, or use Salesforce to answer all internal and external inquiries.
• Register applicants for appropriate services and ensure successful completion of those services.
• Enter data of laboratory results, physical examinations, and breath alcohol tests.
• Troubleshoot technical issues related to drug order fulfillment and operations.

• High School Diploma or GED required.
• Preferred:
  Associate degree in a related field or 2 years of relevant work experience.
• 1-year Client Service/Support experience.
• Proficient in reading, writing, and speaking English.
• Reliable and punctual with a strong work ethic.
• Customer-focused attitude and attention to detail.
• Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups).
• Excellent time management and organizational skills to handle multiple priorities with accuracy.
• Ability to work independently following established directions.
• Collaborative team player comfortable with diverse individuals locally and remotely.
• Willingness to work overtime when needed.

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match and an Employee Stock Purchase Plan.
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities.

Equal Employment Opportunities at First Advantage. First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.