Patient Scheduling Representative

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Inbound Call Center Representative/Patient Access Representative I
• Location:
  
  Skokie, IL
• Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
• Full Time:
  Hours Monday-Friday between 7:45 AM-5:45 PM;
  Half day Saturday 9:00-1:15 PM
• Sign on bonus: N/A

• Handle patients' requests over the phone for multiple medical offices and hospital departments while applying correct workflows and protocols.
• Simultaneously collect information from patients and enter data into EPIC.
• Schedule appointments, procedures, and events at North Shore locations.
• Register and verify insurance eligibility, informing patients of financial responsibility.
• Promote key initiatives for Patient Access Center and North Shore (e.g., online services).
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
• Route calls to correct administrative and clinical departments after assessing needs.
• Support departmental changes, demonstrating flexibility and a positive attitude in a fast‑paced, changing environment.

• High School Diploma or equivalent (required)
• Associate's or Bachelor's Degree (preferred)

• One year of customer service experience (required)
• Inbound call center experience (required)
• Healthcare experience (preferred)
• Prior scheduling experience (preferred)

• Basic computer skills, including proficiency in Microsoft Windows, Excel, Outlook.
• Typing speed of 25 words per minute.
• Strong customer‑service commitment, active listening, issue resolution, detail orientation, analytical and problem‑solving abilities.
• Reliability: punctuality and minimal absenteeism.
• Eager to accept educational opportunities through workflow or process changes.

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement options with company match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, community-connected care.