Customer Service Associate; Bilingual

Job Summary

Customer Service Associate – Call Center, Melville, NY. This role focuses on providing high‑quality customer service by answering inbound calls in a fast‑paced, high‑volume environment. Responsibilities include processing new service requests, explaining bills, taking payments and meter readings, and resolving issues on the first call. The position requires a strong customer‑service orientation, accurate data entry, and the ability to work within prescribed telephone and customer‑satisfaction goals.

• Answer inbound calls promptly and professionally.
• Process new services, payments, meter readings, and billing corrections using web‑based tools.
• Explain bills, payments, and payment agreements to customers.
• Make financial decisions to protect and collect revenues, and adjust customer accounts as needed.
• Achieve assigned telephone and customer‑satisfaction metrics.
• Respond to quality assessments, accept feedback, and adjust behavior accordingly.
• Provide guidance to lower‑grade employees on proper performance and workflow.
• Maintain an inclusive work environment by respecting diversity and displaying cultural competence.

• High School Diploma or GED.
• Strong customer service communication skills.
• Self‑starter who handles contacts pleasantly and courteously.
• Proficient typing and grammar; accurate data entry.
• Basic math calculation abilities.
• Computer literacy and proficiency in Windows operating systems.
• Pass a computerized customer‑service entrance exam.
• Availability to work additional hours, especially during storm conditions.
• Commitment to fostering an inclusive work environment and respect for diversity.

• One year of call‑center or direct telephone/i‑person customer contact experience.
• Associate’s degree.
• Fluent in Spanish (speaking and writing).
• Proficiency in MS Office Suite.

Benefits include medical, vision, dental, and behavioral health programs; a 401(k) with company match; company‑paid life insurance; tuition reimbursement; and a minimum of 18 days of paid time off per year. The role is hybrid, blending onsite and remote work per PSEG’s flexible work model.

PSEG is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment, including the hiring process. Protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status, and any other characteristic protected by federal, state, or local law where PSEG employs individuals.