Customer Service Representatives- Remote

Customer Service Representatives
- Remote

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends).

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• We assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Hourly Rate
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.