Bilingual Spanish - Remote Customer Service Representative

Customer Service Representative (Remote)
Overview

We are seeking customer-focused professionals who are passionate about helping others and delivering an exceptional customer experience. In this role, you will support members by answering questions, managing accounts, resolving issues, and helping customers navigate healthcare coverage options through phone and online chat interactions.

This is an excellent opportunity for candidates with customer service, call center, retail, hospitality, or food service experience who have a proven track record of professionalism and customer care.

Key Responsibilities Customer Service & Member Support

+ Deliver an outstanding customer experience on every interaction

+ Answer inbound customer calls and respond to online chat inquiries

+ Assist customers with password resets, account creation, and document uploads

+ Help members manage their accounts and navigate available services

+ Verify eligibility and review healthcare coverage options

+ Provide accurate information regarding products, services, and company policies

Problem Solving & Issue Resolution

+ Investigate and resolve customer concerns in a timely manner

+ Diagnose issues and identify effective solutions

+ Handle complex inquiries while maintaining professionalism and empathy

+ Escalate issues appropriately when necessary

Product & Policy Expertise

+ Develop and maintain expert knowledge of company products, programs, and policies

+ Adapt quickly to new procedures, program updates, and changing business needs

+ Successfully complete required training, self-study, testing, and certification programs

+ Ensure all communications comply with regulatory guidelines and company standards

+ Consistently follow established processes, policies, and procedures

Administrative Support

+ Accurately enter and update customer information in internal systems

+ Maintain detailed records of customer interactions

+ Complete additional administrative tasks and special projects as assigned

Qualifications Required Skills

+ Strong customer service and communication skills

+ Ability to handle inbound calls in a fast-paced environment

+ Proficiency with Microsoft Office applications

+ Strong problem-solving and multitasking abilities

+ Ability to learn new systems and processes quickly

+ Bilingual Spanish preferred

Preferred Experience

+ Customer service or call center experience preferred

+ Open to candidates with professional retail, hospitality, or food service experience

+ Stable and recent work history with demonstrated reliability

+ Ability to work independently in a remote environment

Remote Work Requirements

+ Must be comfortable troubleshooting basic internet and equipment issues while working from home

+ Internet Familiarization Assessment required

What We're Looking For

Successful candidates will demonstrate:

+ A strong understanding of workflow processes and procedures

+ Professional communication skills and thoughtful responses

+ The ability to follow policies and guidelines consistently

+ A positive attitude and genuine desire to help others

+ Strong productivity, accountability, and customer-focused behavior

Disqualifiers

Candidates may not be considered if they:

+ Are unable to demonstrate an understanding of workflow processes

+ Have difficulty following policies and procedures

+ Cannot provide well-rounded responses to interview questions

+ Display unprofessional behavior or a lack of customer-service focus

Hiring Restrictions

Candidates residing in the following locations are not eligible for hire:

+ California

+ Hawaii

+ Puerto Rico

+ Washington

+ Washington, D.C.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions…