Bilingual Remote Customer Service Representative

Bilingual Spanish Customer Service Representative (Remote)

Pay: $19.00/hr

Location:

100% Remote

Contract Length: 6 Months (Potential for Extension and Permanent Employment)

About the Opportunity

We are hiring Bilingual Spanish Customer Service Representatives to support consumers during the healthcare open enrollment season. This is a fully remote opportunity with a rapidly growing healthcare technology organization that helps individuals and families access health insurance coverage.

This role is ideal for candidates with strong customer service experience who enjoy helping others, solving problems, and working in a fast-paced environment.

Responsibilities

As a Customer Service Representative, you will:

+ Answer inbound customer calls and respond to online chat inquiries

+ Assist customers with account creation and password resets

+ Guide consumers through document uploads and online processes

+ Help customers manage their healthcare marketplace accounts

+ Verify eligibility information and review healthcare coverage options

+ Research and resolve customer issues in a timely and professional manner

+ Document customer interactions accurately within company systems

+ Follow established policies, procedures, and compliance guidelines

+ Demonstrate empathy, professionalism, and a customer-first mindset

Required Qualifications

+ Fluent in both English and Spanish

+ At least 1 year of customer service experience

+ Strong communication and problem-solving skills

+ Comfortable handling inbound phone calls throughout the day

+ Strong computer navigation and data entry skills

+ Ability to learn new software systems quickly

+ Reliable internet connection and dedicated remote workspace

+ Ability to work a flexible schedule between 7:45 AM and 10:00 PM in your local time zone

Preferred Qualifications

+ Call center experience

+ Healthcare, insurance, or enrollment experience

+ Experience supporting customers through phone, chat, or email

+ Retail, hospitality, or food service experience in customer-facing environments

Work Environment

+ Fully remote position

+ Professional and quiet work environment required

+ Company-provided training

+ Fast-paced, customer-focused environment

+ Opportunity to gain healthcare industry experience

Schedule Training Schedule

Monday-Friday

9:00 AM - 5:30 PM EST

Operational Hours

Open availability required between: 7:45 AM - 10:00 PM (Local Time)

Schedules may vary based on business needs.

Why Apply?

+ Fully remote opportunity

+ Competitive pay at $19.00/hour

+ Potential for long-term career growth

+ Gain experience in healthcare and insurance services

+ Paid holidays (client eligibility applies)

+ Medical, dental, vision, 401(k), and other benefit options available through TEKsystems

Ideal Candidate

We're looking for someone who:

+ Loves helping people

+ Thrives in a customer-facing environment

+ Can confidently explain processes and procedures

+ Demonstrates patience and empathy

+ Learns quickly and adapts to change

+ Maintains professionalism in every customer interaction

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a…