Customer Service Representative
Remote / Online - Candidates ideally in
Hometown, Cook County, Illinois, 60456, USA
Listed on 2026-08-06
Hometown, Cook County, Illinois, 60456, USA
Listing for:
Axelon Services Corporation
Remote/Work from Home
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Pay Rate: $20 per hour
Location: Remote - must live in California Summary:
- Work Mode: Remote
- The ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday.
- Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.
- Virtual roles work from a home office.
- Respond to dental customer requests via telephone or email, providing excellent service to the company’s customers who have insurance products or benefit plans.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
- New hires must reside in the state of California.
- High School Diploma or GED equivalent.
- Minimum 1 year of experience in customer service (includes call center, retail, and restaurants).
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.
- Prior Call Center or Customer Service Representative experience is preferred.
- Strong computer/keyboard skills (ability to type efficiently).
- Experience in handling dental or other types of insurance products.
- Prior experience in a dental office.
- Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company.
- Previous experience with Salesforce is a plus.
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