Customer Success Manager (Remote, Portugal

Join the company and help customers unlock the full value of e-learning

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

the company is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.

• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.

• Objectively assess account health scores and proactively take action to improve them.

• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.

• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.

• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

• A bachelor's degree or higher.

• 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.

• Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.

• A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.

• A customer-oriented approach, with the ability to identify the real need behind a request.

• A passion for HR tech and familiarity with the latest trends in the space.