Associate Customer Care Representative

Description

Associate Customer Care Representative
Atlanta Regional
2180 Satellite Blvd, Duluth, GA 30097
Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Duluth, GA is seeking an Associate Customer Care Representative to join the team!

The role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

A starting annual salary of $43,015 ($22.06/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $49,683 annually ($25.48/hr.).

The 37.5 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top…