Customer Care Agent - AmTrav Job Chicago Illinois USA,Customer Service/HelpDesk

About the Role

Join Am Trav , a subsidiary of Perk
—a global "unicorn" valued at $1.4 billion. We are a hyper‑growth SaaS platform transforming the $1.3 trillion business travel market. We combine world‑class tech with human empathy to ensure business travelers are never stranded and always supported.

The Customer Care Travel Advisor is responsible for delivering exceptional customer service while assisting clients with travel planning and support. This role manages bookings, resolves travel‑related concerns, and ensures a seamless experience before, during, and after travel. The ideal candidate is detail‑oriented, solutions‑driven, and committed to providing outstanding service in a fast‑paced environment.

What You’ll Do

The Mission: You are the backbone of business mobility. You ensure that executives and teams reach their destinations through the most efficient, cost‑effective, and stress‑free routes possible.

Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email.
Strategic Itinerary Management: Coordinate complex, multi‑city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
Policy Compliance & Enforcement: Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
VIP & Executive Concierge: Provide "white‑glove" service for C‑suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
Duty of Care (Safety): Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.

What We’re Looking For

The

Experience:

3+ years in a high‑touch customer service environment.
The "Crisis" Mindset: Exceptional problem‑solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.
The

Skills:

You possess "active listening" superpowers and can translate complex travel jargon into simple solutions.
The Communication: Crystal‑clear professional communication, both written and verbal.
The Tech: You are tech‑savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

The Roadmap to Success

Immersive Training (8 Weeks): Monday–Friday, 8 AM – 5 PM CST (Hybrid Schedule). Learn the tech, the industry, and the culture.

The Transition: Step confidently into your permanent shift with the ongoing support of your Team Lead, empowering you to grow your skills and thrive in your role.

Ticket Accuracy: Near‑zero error rate with booking requests.

Traveler Satisfaction: High "Net Promoter Scores" (NPS) from corporate clients.

Response Time: Managed time‑sensitive travel disruptions by quickly assessing priority levels, addressing urgent matters, and resolving heightened client concerns with efficiency and professionalism.

What We Offer

Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays.
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date.
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy‑up plans.
Plan for your future with our 401(k) plan with company matching contributions.
Care for your furry friends through partner discounts on pet insurance.
Join our unforgettable Perk events, including our spectacular annual summer party.
A…