Remote Renewal Specialist — Customer Success
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-26
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Follett School Solutions
Remote/Work from Home
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management -
Sales
Customer Success Management, SaaS Sales, CRM Systems & Management
Job Description & How to Apply Below
Follett Software, a leader in educational technology, is seeking an Associate Customer Success Specialist to drive renewal retention for Tech Touch and Inside accounts. You will serve as the primary contact for assigned customers through the renewal process.
This remote role requires strong communication, SaaS renewal experience, and CRM proficiency. You will collaborate with Sales, Support, and Fulfillment to ensure timely renewals and optimal customer outcomes.
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