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Call Center Remote Customer Service Representative
Remote / Online - Candidates ideally in
Evanston, Cook County, Illinois, 60201, USA
Listed on 2026-09-02
Evanston, Cook County, Illinois, 60201, USA
Listing for:
VIMO INC
Full Time, Seasonal/Temporary, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Job Details
Location:
Clarendon Hills, IL (remote)
Position Type:
Full Time
Salary Range: $17.00 - $19.00 hourly
As a Remote Customer Service Representative at Vimo, you will help deliver an outstanding customer experience and support consumers in enrolling in health insurance.
Full‑Time/Seasonal- $17.00/hr, plus performance incentives
- $19.00/hr for Spanish bilingual, plus performance incentives
- 18 years of age or older
- Complete a background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the training period
- Committed to full attendance for paid 3‑week training period
- Minimum internet speed of 35 mb/s with ethernet (cable/fiber broadband required, no mobile or satellite, no Wi‑Fi)
- Inbound and outbound calls
- Deliver the highest level of customer service consistently
- Manage customer accounts and provide technical support
- Application data entry
- Respond to online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creatively solve problems
- Adapt to changing projects and updates
- Manage time and tasks (multitasking and prioritization)
- Complete self‑study, training, and testing; eligibility for proceeding depends on passing required exams
- Adhere to regulated guidelines for communications across all channels
- Moderate to advanced computer skills
- Comfortable with learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self‑motivated and success‑driven
- Paid training
- Full‑time, seasonal role
- Performance and attendance‑based incentives in addition to base pay
- Convenience of working from home
- Collaborative and supportive team environment
- 401(k) match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
- Previous experience in customer support or technical support role
- Experience with group/individual health insurance or Affordable Care Act
- Experience in a call center
- Familiarity with CRM systems and practices
- Spanish bilingual (plus)
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