Remote Hospitality Support Agent

Job Summary

Progressive Technology is seeking a dedicated and customer-focused Remote Hospitality Support Agent to join our growing support team. In this role, you will assist hospitality clients—including hotels, travel services, and guest-experience platforms—by providing exceptional virtual support. You will respond to inquiries, resolve guest issues, manage reservations, and ensure every interaction reflects the highest level of service. This is an excellent opportunity for individuals with strong communication skills who enjoy working in a fast-paced, people-centric environment.

Immediate start and full training are provided.

• Respond to customer inquiries through phone, email, and live chat with professionalism and empathy
• Assist guests with bookings, cancellations, changes, and general service requests
• Provide solutions to guest concerns and elevate complex issues when necessary
• Maintain accurate records of interactions and updates in the system
• Communicate effectively with internal teams to address client needs
• Follow hospitality service protocols to ensure positive customer experiences
• Stay updated on service policies, system updates, and client‑specific procedures
• Meet performance targets, including response time, customer satisfaction, and quality assurance metrics

• Excellent verbal and written communication skills
• Strong customer service orientation with a calm and polite demeanor
• Ability to multitask and navigate multiple systems simultaneously
• Basic computer literacy and ability to learn new tools quickly
• Professional attitude with strong problem‑solving abilities
• Reliable internet connection and a quiet remote workspace
• Strong attention to detail and accuracy in data handling

• No prior hospitality experience required—training is provided
• Previous customer service, call center, or remote support experience is an advantage
• Experience interacting with customers in any service‑based industry is beneficial

• Flexible remote schedule
• Full‑time and part‑time shifts available
• Weekend or evening availability may be required depending on client needs
• Immediate start with fast onboarding

• Understanding of customer service principles and guest‑centric communication
• Ability to remain patient and composed during challenging interactions
• Strong organizational and time‑management skills
• Capability to work independently with minimal supervision
• Adaptability to fast‑moving processes and changing client requirements

• Competitive weekly pay
• 100% remote work—no commuting required
• Full training and continuous support
• Opportunities for career advancement within the company
• Supportive team culture and professional development resources
• Performance‑based incentives and recognition programs

At Progressive Technology, we believe that exceptional service starts with empowered employees. Joining our team means becoming part of a company that values innovation, flexibility, and meaningful career growth. You will have the opportunity to work remotely, build valuable customer service skills, and make a real impact by helping clients deliver world‑class hospitality experiences.