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Customer Service Representative
Remote / Online - Candidates ideally in
Hometown, Cook County, Illinois, 60456, USA
Listed on 2026-09-16
Hometown, Cook County, Illinois, 60456, USA
Listing for:
Axelon Services Corporation
Remote/Work from Home
position Listed on 2026-09-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Summary:
- Pay Rate: ***/hr
- Location: Tampa, FL
- Work Mode: Hybrid
- Support customers calling with questions related to defined benefit annuities or pensions.
- Provide clear explanations of policy details, payments, and account status.
- Complete account maintenance requests such as direct deposit and address changes, and handle beneficiary and death notifications.
- Assist throughout the claims process.
- High school diploma or equivalent.
- Minimum 2 years of customer service experience, preferably in financial services.
- Experience with Windows-based operating systems and Microsoft Office Suite.
- Ability to explain complex financial information clearly and accurately.
- Comfortable multitasking across multiple systems during live customer interactions.
- Ability to use AI enhancements to complete job tasks.
- Handle sensitive financial information with professionalism and confidentiality.
- Strong reliability through consistent attendance and adherence to schedules.
- Conducted on-site at our Tampa, Florida office.
- Five-week instructor-led training program followed by a two-week nesting period.
- Reliable attendance throughout the training period is mandatory.
- After successful completion of quality certification, work from home office.
- Work in Warwick office at least one day per month.
- Available to work Monday through Friday, between 8:00 a.m. and 9:00 p.m.
- Flexibility in shift assignments required.
- Schedules after training are determined using a ranking system based on performance in training.
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