Implementation Specialist

At Repli, the Implementation Specialist plays a pivotal role in ensuring the seamless execution of client onboarding, internal process alignment, and cross-functional collaboration. With a strong focus on project management and stakeholder communication, this role is responsible for aligning Sales, Customer Success, and Agency Services to deliver exceptional customer experiences and successful service launches. The ideal candidate is proactive, organized, empathetic, and has a knack for managing timelines, expectations, and scope while keeping Repli’s brand and standards top of mind.

The Implementation Specialist reports to the Head of Customer Experience.

Multi Hub, Integration Partners, & Resources for Customers

Understanding customer success & influencing outcomes

Delivering value and ensuring the best customer implementation experience

Partner with internal teams to advocate for our customers.

• Extremely well organized with excellent time management
• Customer onboarding, support, adoption, advocacy, retention, and creating up-sell opportunity
• Manage client listening points through surveys, Executive Sponsor sync calls, exit surveys, etc
• Provide as much value to customers as possible based on the progress of their onboarding and implementation
• Fully leverage Hubspot &  functionality to enable subscriptions in a timely manner with exceptional accuracy
• Work closely with Sales & Customer Success teams to answer questions and help with issues during implementation
• Apply critical thinking skills to identify internal errors, and troubleshoot customer implementation issues
• Maintain accurate account information to assist in reporting and process management
• Monitor the  Onboarding boards, corresponding support tickets, and work with internal teams to onboard customers efficiently & timely
• Become a Repli product Subject Matter Expert for Repli Websites, SEO & ADS products
• Manage internal support requests related to onboarding & implementation

Preferred Qualifications

• Experience in Customer Success, Account Management, or Agency Operations.
• Familiarity with digital marketing services, including SEO, SEM, and social media campaigns.
• Prior experience in the Property Management or Real Estate industry.
• Background in scope management, change control, and internal reporting on project performance.
• Ability to work autonomously in a fast-paced, evolving environment.

Salary & Compensation: $50,000 - $60,000

Benefits & Time Off

• Vacation: 10 Days - given up-front on start date
• +5 Days of PTO granted each year, starting on your first anniversary
• Floating Holiday: 2 Days
• Mental Health & Sick Days: 5 Days
• 401K Match Program, Health Benefits, Profit Sharing, PTO, Work from Home, Mental Health Days.

REPLI is a full-service property tech company that develops custom software solutions for multifamily organizations while also offering on-demand marketing services handled by our in-house agency team. Essentially a one-stop-shop for multifamily apartment marketing.

We’ve created an award-winning culture that you’d be proud to join. We’ve won Best and Brightest Places to Work in Atlanta, Best and Brightest Places in the Nation,  Best Places to Work Multifamily, and 2020 and 2023 NAA Best Places to Work.

REPLI is an equal opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training.