Spanish and English Speaking Customer Service - 2nd Shift
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your TeamOur bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Where You'll WorkThis role is remote; job seekers must reside in North Carolina or an approved QVC state to be considered. You will work from home.
What You'll Do- Busy day handling a high volume of our inbound customer inquiries in Spanish and English.
- $15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
- Offer additional products on each customer interaction.
- Assist our customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
- Report to an assigned Customer Service Supervisor.
- Work a set full-time schedule, our work schedules are not Monday - Friday
- Set work schedule includes a weekend shift each week
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
This is a remote position.
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