LevelUp Coach

Job Description

The Level Up Coach is responsible for the recruitment of new participants, coaching of program participants, conducting needs assessments, providing referrals to services and trainings, and supporting participants to stay on track to achieve their goals in Level Up (CHA's Family Self-Sufficiency Program). Level Up Coaches maintain program records, build partnerships with service providers, and report on program outcomes.

DUTIES AND RESPONSIBILITIES

• Recruits and enrolls families and individuals in the Level Up program;

• Establishes effective relationships with participants through coaching services with an asset building lens to assist in goal setting;

• Assess service needs of program participants to access appropriate public or private community services to obtain specialized types of assistance;

• Provides coaching and education in life skill areas such as housing, employment, education, financial fitness, public assistance, and home ownership;

• Assists participants in the development of detailed goals and plans, and program agreements;

• Refers participants to CHA's Special Programs, including but not limited to HOME, WORC, and Partners in Education;

• Creates accurate Level Up savings statements and coaching notes;

• Serves as a liaison between teams and departments within CHA who goals relate to the Level Up program;

• Maintains accurate and up-to-date program files. Inputs data and tracks program activity in CHA's tracking system;

• Networks with community agencies, determines key leadership from the agencies and coordinates participation, specifically for the Program Coordinating Committee, to connect participants to other internal and external resources that support their goals;

• Collaborates with community agencies for the provision of services for the Level Up program and participants;

• Secures Memorandum of Understanding or other informal agreements with community agencies to ensure on-going provision of services for program participants;

• Prepares and presents workshops, information sessions and educational materials, in-person and virtually related to various program components, to a wide variety of audiences, including clients, staff, and the public;

• Maintains knowledge of successful national and local efforts to assist families with low-income achieve economic self-sufficiency;

• Manages a coaching caseload of 80-85 families and regularly meets with participants remotely, in their homes as well as other agreed upon locations;

• Travels to attend off-site trainings, meetings, and events, as assigned;

• May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.

• This position requires working hours outside of CHA's established hours of 8:30am - 5:00pm, Monday
- Friday including weekends.

• This position is eligible to remote work one (1) day per week following the 90-day probationary period.

• This position is grant funded.

QUALIFICATIONS

A bachelor's degree in Public Administration, Business Administration, Social Work, or similar field is preferred, with some college coursework required. This position requires a minimum of two (2) years of direct experience in counseling, case management or coaching diverse populations with low income or in programs where strong monitoring or quality assurance of program regulations was required. A combination of education and related work experience will be considered.

Demonstrated knowledge of the characteristics, needs, and interests of public housing and housing choice voucher residents; experience with asset-building strategies and resources preferred, including savings, home ownership, education, entrepreneurship, and small business development. The ability to communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in person is required. Candidate must be proactive, a critical thinker, maintain a high work ethic, be self- motivated and focused, maintain a positive outlook and responds to change in a positive manner.

Ability to work independently and within a team environment and possess excellent organizational skills.

Knowledge and use of…