Assistant Director of Student Support - IllinoisCOM

ABOUT THE POSITION

The Office of Student Support Services at The Chicago School is seeking an Assistant Director of Student Support to lead academic support initiatives and provide targeted, data‑informed interventions for students in the Illinois College of Osteopathic Medicine (IllinoisCOM). The role is full‑time, based on‑site at the Chicago Campus with limited remote work opportunities.

• Lead the implementation of a comprehensive academic support strategy to promote student success across all phases of the academic program.
• Collaborate with the Associate Dean for Student Affairs to establish data‑driven intervention initiatives.
• Oversee coordination and evaluation of workshops, resources, and interventions aimed at enhancing student holistic success.
• Serve as a liaison between the University Student Support Services, Office of Student Success, the IllinoisCOM, and other institutional stakeholders to address student academic concerns and shape supportive policies.
• Track and report student academic progress; develop, facilitate and assess the early intervention program for students at academic risk.
• Contribute to retention tracking, forecasting, and reporting efforts in collaboration with Student Support Services leadership.
• Serve at a variety of student‑facing interfaces and advocate for a student‑centered approach.
• Ensure consistent adherence to policies, practices, and initiatives; coordinate the ongoing assessment of academic policies and practices.
• Perform necessary functions for the tracking and management of reassessing, remediating, and alternative pathways students.
• Identify risks and barriers to student progression and develop targeted strategies to improve persistence and completion outcomes.
• Serve as the primary point of contact for students experiencing academic difficulties or personal challenges requiring immediate support and intervention.
• Work one‑on‑one with students to analyze outcomes data and identify their unique strengths and challenges.
• Develop and implement programs and initiatives to facilitate the personal and professional growth of COM students as they progress through the program.
• Participate in early intervention processes and associated academic development plan creation.
• Maintain records of student status and communicate to students their requirements for successful academic progress.
• Serve as a lead resource for escalated student concerns, including complex or sensitive situations requiring coordination across departments.
• Set the tone for a positive student culture and climate; maintain a campus‑wide commitment to tolerance, diversity and inclusion and avoidance of bias.
• Promote a culture of health and well‑being among students; communicate available resources and facilitate connections as needed.
• Support the day‑to‑day coordination of advising operations and processes within Student Support Services.
• Contribute to the training, development, and ongoing support of advising staff to ensure consistent delivery of high‑quality student services.
• Collaborate with institutional partners, including the Registrar and academic departments, to ensure accurate student records and timely resolution of student issues.
• Assist in the development, implementation, and continuous improvement of advising practices, workflows, and student support initiatives.
• Ensure adherence to institutional, regulatory, and ethical standards in all student support activities.

• Bachelor’s degree in education, educational psychology, or a related field (or equivalent education and training).
• Experience managing programs or leading academic support initiatives in higher education.
• Strong track record of developing and delivering training sessions and workshops for diverse audiences.
• Strong data analysis and interpretation skills.
• Excellent written and oral communication skills.
• Ability to work effectively with faculty and other academic stakeholders.
• Demonstrated ability to manage multiple priorities in a fast‑paced, student‑focused environment.

• Master’s degree in education, educational psychology, or a related field (or equivalent advanced education and training).
• Prior…