Director, Online Learning & Digital Engagement

This position is a full-time, fixed-term assignment through June 30, 2029 with the option to renew after an initial three-year period. Employees in this role are eligible for NAIS benefits during the duration of their employment.

This position is a full-time, fixed-term assignment through June 30, 2029 with the option to renew after an initial three-year period. Employees in this role are eligible for NAIS benefits during the duration of their employment.

The Director, Online Learning & Digital Engagement is a strategic leader responsible for the vision, strategy, and performance of NAIS's online learning portfolio. The role sets direction for asynchronous courses, webinars, virtual events, podcasts, and online learning communities, and is accountable for the impact, quality, and business performance of these offerings.

This is both a strategic and hands‑on role. The Director shapes the long‑term roadmap for online learning, makes data-informed decisions about what NAIS builds, sustains, and retires, and personally leads instructional design, digital production, and facilitation of synchronous course events for high‑priority offerings. The Director uses learner data, engagement analytics, and business metrics to evaluate course efficacy, guide investment decisions, and continuously improve the portfolio.

The Director also cultivates NAIS's online learning ecosystem, fostering vibrant professional learning communities through Connect groups, peer circles, meetups, course office hours, and other virtual spaces. The ideal candidate is a strategic thinker, skilled instructional designer, digital producer, facilitator, and analytical leader who brings creativity, rigor, and a learner‑centered mindset to growing NAIS's online learning portfolio.

• Set and own the multi-year strategy and roadmap for NAIS's online learning portfolio, in alignment with organizational priorities and member needs.
• Define the portfolio mix across asynchronous courses, webinars, podcasts, virtual events, and online communities, and make strategic decisions about where to invest, scale, or sunset offerings.
• Establish learning, engagement, and business goals for the online learning portfolio and report on progress to senior leadership.
• Identify and pursue new growth opportunities, including new course formats, audience segments, partnership models, and revenue streams.
• Serve as NAIS's internal thought leader on online learning, contributing to broader organizational strategy and representing online learning in cross-functional planning.

• Own the data and analytics function for online learning, including defining the key metrics that measure portfolio health, learner outcomes, course efficacy, and business performance.
• Build and maintain dashboards and reporting that track enrollment, completion, engagement, satisfaction, learning outcomes, retention, and revenue across the online learning portfolio.
• Analyze course performance to evaluate instructional effectiveness, identify what is working, and recommend evidence-based improvements to content, structure, and delivery.
• Use learner and market data to inform new course development decisions, including topic selection, format, pricing, and audience targeting.
• Conduct business analytics on the online learning portfolio—pricing, demand, conversion, lifetime value, and revenue performance—and translate insights into strategic recommendations.
• Establish feedback loops (surveys, interviews, learning data) that connect learner experience to instructional design decisions.
• Partner with finance, marketing, and membership colleagues to align online learning analytics with broader organizational data and reporting.

• Lead the design and development of high-quality asynchronous courses from concept through launch, including defining learning objectives, structuring content, developing assessments, and creating engaging learning activities.
• Apply instructional design best practices (e.g., backward design, modular course architecture, learner engagement strategies) to ensure…