Instructional Designer & Facilitator

Applicants residing in California and Washington will not be considered.

The Instructional Designer & Facilitator is a developing individual contributor within the Learning Experience department at Mary Ruth's, responsible for designing, developing, and facilitating high-quality learning experiences across the organization. This role partners with subject matter experts and cross-functional stakeholders to translate complex information and business needs into clear, practical learning solutions.

Balancing instructional design, content development, and facilitation, the Instructional Designer & Facilitator applies adult learning principles to support knowledge retention, skill development, and effective application across onboarding, product education, Customer Experience, and ongoing capability development. This is a full-time, salaried, exempt, remote position. The compensation range for this role is $60,000 to $70,000 USD/year.

• Instructional Design & Course Development
• Design and develop courses, learning paths, microlearning, and other LMS-based learning experiences across formats, including eLearning, ILT, workshops, assessments, job aids, and reference resources.
• Partner with SMEs and stakeholders to define objectives, requirements, and outcomes.
• Research and translate complex information into clear, accurate, engaging content.
• Apply instructional design and adult learning principles to produce polished, branded assets for internal and external partner usage.
• Maintain and update content to reflect product, process, and organizational changes.
• Training Delivery & Facilitation
• Deliver and facilitate training programs, workshops, and interactive sessions in live virtual and blended (asynchronous) formats.
• Support onboarding and recurring training needs, including seasonal Customer Experience onboarding.
• Adapt delivery to different audiences and incorporate feedback to continuously improve.
• Learning Effectiveness & Project Management
• Identify knowledge gaps and develop appropriate learning solutions.
• Evaluate learning experiences using feedback, assessments, and engagement data.
• Manage projects from development through launch, balancing timelines and competing priorities.
• Uphold high standards of accuracy, clarity, and quality; stay current on emerging tools and AI opportunities.
• Learning Technology & Collaboration
• Build, maintain, and evaluate learning content and paths within the LMS and related systems.
• Support basic LMS administration and learner troubleshooting.
• Collaborate closely with SMEs, stakeholders, and the Learning Experience team along with independent work.
• Support additional initiatives as assigned.
• Miscellaneous
• Other responsibilities as assigned.
• Travel (