CGA Production Support Specialist Member Care & Services | United States

About the role:

The CGA Liaison, Member Services (Production Support Specialist) solves complex member issues by applying the technical tools across the production operation. You will use key skills and objectivity to review inventory, identify trends and report out to leadership daily to maintain compliance with internal and external regulations and time frames.

You will report into the CGA Team Lead.

This is a remote position, open to candidates who reside in:
Arizona;
Florida;
Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

The base pay for this role is: $43,966- $57,706 per year.

You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

• You will manage, or elevate complex issues that are not solved using conventional workflows
• Manage internal or external escalated transactions and communicate with appropriate parties for resolution mindful of Service level agreements
• Conduct workflow reviews and provide feedback to improve internal processes and department quality
• Support specialist by supporting complex issues that are not solved using conventional workflows
• Be a point person for team members in other areas of the business to improve feedback loops and trend member issues
• Support service ops reps through a variety of communication venues
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

• 2+ years previous work experience in a fast-paced volume-based environment
• 2+ years strong quantitative or analytical skills focused on solving problems
• High school diploma or GED
• Bachelor's Degree
• Advanced Google Suite or Microsoft Office capabilities or willingness to learn
• Advanced Operations Certificate (Lean Six Sigma or similar)
• Proficiency navigating and working in multi-system environment
• Prior career practice relating to conflict management and providing feedback to others
• Strong verbal and written communications, and interpersonal interactions

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

• medical
• dental
• vision benefits
• 11 paid holidays paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

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