Loan Assistant

Summary/Objectives

The responsibility of a Loan Assistant II is to direct the timely processing and fulfillment of Commercial loans. The position requires a solid understanding of loan products and procedures and is ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry.

• Assist in tracking and management of the loan pipeline, loan maturities, uninsured reports, and past‑dues reports, ensuring timely processing and adherence to deadlines.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back‑up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines to ensure compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensuring that loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post‑purchase documentation, as necessary. Maintain a tickler system on any outstanding post‑closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

• Maintain clear and effective communication with an increased number of lenders (up to 2–3), and other stakeholders throughout the loan process.
• Provide exceptional client service by offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values.
• Maintain a strong work ethic, results‑driven, and meet deadlines to achieve company and department goals.
• Participate with community organizations and in community projects.
• Actively participate in learning and development for continued personal and professional growth.

• Ensure confidentiality of all sensitive material and matters, direct documents to the appropriate parties, obtain approvals as necessary, and meet deadlines.
• Adhere to compliance, security and internal guidelines and requirements for the position and applicable compliance and consumer protection regulations to prevent fraud and protect customer assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent time management, organizational skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Excellent computer skills, particularly Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem‑solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

• Education:
  
  A high school diploma or equivalent is required. A bachelor’s degree or additional coursework in banking, finance or lending is an asset.
• Experience:
  • 3‑4 years of experience in commercial lending documentation.
  • 3‑4 years of Loan Assistant I or comparable experience.

Required annual compliance training, New Employee Orientation.

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer and may involve sitting or standing at the desk.

This position could be in a cubicle or private office environment that may be loud throughout the day. If applicable, telecommuting roles (hybrid or 100% full‑time) must have a secure home office environment free from background noise and distractions, with a reliable private internet connection (cable or fiber preferred). Requirements are subject to change as new systems and technologies are deployed.

Travel may be required to meet with lenders and/or clients as needed, as well as for all‑hands meetings, career development events, site visits, acquisition/merger support, etc.

3475 Piedmont Rd NE Suite 150 & 1900 Atlanta, Georgia 30305

Equal Opportunity Employer, including disabled/veterans.