Senior Manager, Merchant Services and Card

Job Overview

Company Cox Automotive – USA

Position:
Senior Manager, Merchant Services and Card Payments

Job Family:
Group Finance

Job Profile:
Treasury

Title:

Senior Manager

Level: Senior Manager – Non People Leader

Compensation:
Base salary range of $ – $ with potential incentive program.

Flexibility:
Hybrid work option; remote work part of the week.

Travel:
Not required.

Shift: Day.

• Strategy & Program Ownership
  • Own and continuously optimize the company's B2B card payment acceptance strategy across all payment channels.
  • Lead negotiation and management of relationships with merchant bank, processor (Chase Paymentech), card networks (Visa, Mastercard, American Express), and specialty platforms (Stripe).
  • Develop and execute a multi‑year roadmap aligned with corporate growth, cost management, and technology objectives.
• Interchange & Cost Optimization
  • Manage interchange fee strategy, including qualification optimization, MCC assignments, and data enrichment.
  • Analyze merchant discount rates and processing fee structures; benchmark against industry peers.
  • Lead RFPs and contract renegotiations; evaluate pricing models.
  • Monitor network fee schedules and model financial exposure to fee changes.
• Operations & Settlement Management
  • Oversee day‑to‑day card payment processing operations.
  • Ensure timely and accurate authorization, clearing, and settlement across all payment channels.
  • Monitor settlement reconciliation between Chase Paymentech remittances and the general ledger; resolve discrepancies.
  • Manage Stripe platform for niche business units, including configuration and fee monitoring.
  • Establish operational procedures, controls, and SLAs for payment processing.
• Chargeback & Dispute Management
  • Own the chargeback and dispute management program across all card networks.
  • Develop and enforce representment strategies and documentation standards.
  • Monitor chargeback ratios; collaborate with Sales, Customer Service, and legal teams to reduce dispute volume.
• Risk, Fraud & Compliance
  • Maintain full PCI‑DSS compliance across card acceptance environments.
  • Serve as Treasury liaison to the company's PCI compliance program; collaborate on annual assessments and remediation.
  • Oversee tokenization, encryption, and fraud prevention tools.
  • Stay current on card network regulations, NACHA rules, and regulatory changes.
• Reporting & Analytics
  • Develop and maintain KPIs and management reporting covering payment volume, cost of acceptance, interchange optimization, chargeback rates, fraud losses, and settlement performance.
  • Deliver executive‑level reporting to Treasury and Finance leadership.
  • Build financial models to evaluate new payment initiatives.
• Cross‑Functional Leadership
  • Act as Treasury subject matter expert on card payments for Finance, Accounting, Sales Operations, IT, Legal, and business unit leaders.
  • Partner with IT and product teams on payment technology integrations and API connectivity.
  • Support M&A activity and onboarding new entities.
  • Lead, mentor, and develop any direct reports within the card payments function.

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 8+ years of progressive experience in treasury, payments, or financial operations.
• 3+ years of direct hands‑on experience in merchant card payments.
• MBA or CTP (Certified Treasury Professional) preferred.
• Deep knowledge of card payments ecosystem, including card networks, interchange structures, and payment gateways.
• Experience managing high‑volume merchant processing and acquirer relationships.
• Familiarity with Stripe or comparable PSP/Pay Fac platforms.
• Strong understanding of PCI‑DSS requirements and merchant compliance lifecycle.
• Proven experience managing chargeback and dispute programs across multiple card networks.
• Advanced proficiency in Excel/financial modeling; experience with ERP systems (Oracle, SAP) and treasury management systems (TMS).
• Excellent analytical, communication, and presentation skills.

• Experience with B2B card payment optimization, including Level 2 / Level 3 data processing.
• Familiarity with virtual card (vCard) acceptance.
• Experience with network tokenization.
• Prior experience conducting processor RFPs or…