Manager Community Investment Operations

About FHLBank Chicago

FHLBank Chicago is a Federal Home Loan Bank that partners with members in Illinois and Wisconsin to provide competitively priced funding, reasonable returns on investment, and support for community investment activities. Created by Congress in 1932, it is one of 11 Federal Home Loan Banks that supports mortgage lending and community investment.

Lead a team of analysts in the Affordable Housing Program (AHP), a regulated housing development program that awards grants for multifamily and owner-occupied projects. The role focuses on operational needs of the program, including:

• Disbursing funds and ensuring completion reporting
• Project monitoring and program reporting
• Adhering to program requirements throughout the project lifecycle
• Improving post‑award operations through policy and process enhancements
• Streamlining workload management and developing user guides
• Leveraging data and reporting tools (AHP systems, RPA, CRM, Tableau) to support decision‑making and trend analysis
• Coaching and developing the team to maintain expertise and continuity
• Enhancing compliance and risk management, including audits and FHFA examinations
• Translating regulatory guidance into operational practices
• Overseeing post‑award workload planning and distribution
• Updating procedures, user guides, and program policies
• Managing performance of direct reports through coaching, training, and feedback

• Bachelor’s degree or equivalent practical experience
• 7+ years of business‑related work experience and 3+ years of leadership experience
• Proficiency in MS Office Suite, Tableau, and SQL (plus intermediate Salesforce or other CRM)
• Experience with grant‑management online systems preferred
• Preferred background in affordable housing finance, community development, commercial real estate, or community economic development
• Ability to deliver data‑driven updates to stakeholders and leverage data for decision‑making
• Strong communication skills (written and oral), including public speaking to senior leadership
• Effective planning and prioritization skills in a fast‑paced environment
• Strong interpersonal skills and the ability to collaborate across departments
• Work knowledge of AHP online systems and related systems; quick learning ability
• Knowledge of local, state, federal, and community development/affordable housing programs is desired
• Ability to analyze affordable housing project budgets is desired but not required
• Willingness to acquire any missing knowledge or skills upon hiring

Salary Range: $ – $. Base salary may be adjusted based on experience and other factors.

Benefits include a competitive compensation and bonus package, a 401(k) and pension plan, medical, dental, and vision insurance, a Lifestyle Spending Account, a paid‑time‑off plan (five weeks of vacation for new employees and 11 paid holidays per year), and a remote work allocation.