Customer Support & Outreach Representative

Location

Fully Remote (U.S.

-Based Candidates Only)

Pharma Centra LLC is a leading provider of customizable healthcare contact center solutions
, partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Based in Americus, GA, we deliver high-quality, compliant, and patient‑centric engagement services that support education, access, and adherence across the healthcare ecosystem.

We are committed to flexibility, accountability, and excellence—and we are growing! Join our fully remote team and make a meaningful impact in healthcare without working in a clinical environment.

The Customer Support & Outreach Representative provides white‑glove inbound customer support while also conducting proactive outbound outreach (teledetailing) to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast‑paced, mission‑driven environment.

This is a 100% remote, work‑from‑home position requiring a dedicated, distraction‑free workspace and reliable wired internet connectivity.

• Deliver professional, empathetic, white‑glove service for inbound phone and email inquiries using company‑approved scripts, SOPs, and FAQs
• Properly triage safety‑related or adverse event calls and complete warm transfers to internal teams or third‑party partners as required
• Conduct outbound teledetailing and educational outreach to:
  • Healthcare professionals (HCPs)
  • EMS agencies
  • School nurses
  • Advocacy and community organizations
• Promote brand awareness and market education through compliant, personalized interactions
• Perform timely follow‑up to ensure issue resolution and customer satisfaction
• Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance
• Meet performance, quality, and productivity metrics
• Complete additional duties as assigned

• Associate degree (2‑year college) in a related field preferred

• Minimum of 2 years of relevant experience preferred
• Prior experience in:
  • Healthcare customer service
  • Call center or contact center environments
  • Pharmaceutical or medical device detailing
  • High‑touch or concierge customer service is strongly preferred

• Excellent verbal and written communication skills
• Strong attention to detail and documentation accuracy
• Ability to multitask and manage competing priorities
• Professional phone presence and active listening skills
• Analytical and problem‑solving abilities
• Comfortable working independently in a remote environment

Candidates must provide and maintain their own equipment that meets the following minimum requirements:

• Laptop or desktop computer running Windows 10 or higher (MacOS not supported)
• Secondary monitor
• External keyboard and mouse
• Noise‑canceling headset with microphone
• Video conferencing camera (webcam)
• Hard‑wired ethernet internet connection (Wi‑Fi not permitted)
• Private, quiet, distraction‑free workspace suitable for HIPAA‑compliant conversations

Candidates must be able to pass system, connectivity, and environment testing prior to start.

• Full‑Time: 40 hours per week
• Hours of operation: 8:00 AM - 7:00 PM EST, Monday through Friday
• Schedule assigned within operating hours
• Standard holidays excluded

• Competitive pay with growth opportunities
• 100% fully remote work‑from‑home position
• Flexible scheduling within business hours
• Daily Pay - access earned wages instantly
• Comprehensive benefits package after 90 days:
  • Medical, dental, vision
  • Life and disability insurance
• 401(k) with company match

If you're detail‑oriented, solution‑driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today!

✅ 3‑minute, mobile‑friendly application process
✅ Fast‑growing healthcare services company
✅ Fully remote opportunity with long‑term potential
We look forward to connecting with you!

Offer of employment is conditioned upon passing a background check.