Transitional Care Coordinator

• Proficient PC skills

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company:
Oak Street Health

Title:

Transitional Care Coordinator

Location:

Remote

We take a team-based approach to providing outstanding patient care, and Transitional Care Coordinators are an integral part of that team. In this role, you will help track patients across hospital and post-acute settings and ensure they reconnect with primary care. You will manage multiple responsibilities, including outbound phone calls to facilities and patients, handling medical records, and scheduling post-discharge appointments.

Flexibility is key, as you may be asked to cover additional responsibilities as needed. This is a remote work position.

• Manage inbound notifications related to transitional care events from payers, vendors, facilities, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain admission and discharge dates, as well as discharge plans
• Request and obtain medical records, route documents to clinical staff for review, and upload documents into the electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care teams, facilities, payers, and community-based organizations to ensure patients’ transitional care needs are met
• Perform other duties as assigned

What We’re Looking For:

• High school diploma
• Typically less than 1 year of relevant experience
• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in a customer service setting (healthcare experience preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills

• College degree
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve

High school diploma required; college degree preferred

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Oak Street Health is on a mission to “Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients’ communities and focused on the quality of care over volume of services. We’re an organization on the move!

With over 200 primary care center locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at

40

Full time

Typical Pay Range For This Role Is $17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams…