Rehab Patient Access Specialist - Part time Evenings

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

Work Hours: 20 hours per week. M-Th: 2:00pm - 6:00pm. Fri: 1:00pm - 5:00pm.

Location: 4445 W. Irving Park Road, Chicago (Old Irving Park)

Please note: We anticipate this position going full time in the next few months. We also anticipate this person having the option to work from home sometime in the future.

• Performs department-based reception and clerical functions.
• May act as a receptionist for the department, greeting staff and customers in a polite manner, and referring to appropriate staff when needed.
• Answers department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Is customer oriented and able to communicate and work effectively with all levels of staff and department customers.
• Successfully takes on special projects as needed.
• Utilizes critical thinking skills to prioritize and complete work quickly as departmental needs change.
• Coordinates all clerical work for the department with senior/clinical coordinator/manager/director as appropriate.
• May coordinate with Senior/Clinical Coordinator/Manager/Director to process department invoices/purchase requests.
• Maintains appropriate levels of all supplies for the department.
• Independently manages the DAR (Department Appointment Report) in EPIC for the respective department.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Follows department requirements, including completion of questionnaires and coordination with other departments.
• Schedules new evaluations and follow up appointments, cancellations, rescheduling and wait list.
• Arrives patients for process workflow and completes end of day processing per EPIC policy.
• Follows Rehabilitation Services and/or CDH Policy and Procedure/Guidelines for scheduling new patient evaluations.
• Identifies patient MRN to avoid duplication of records in the system.
• Obtains and updates patient demographic, insurance and billing information.
• May independently access the Unscheduled Orders Work Queues and maintains departmental expectations (initial phone call for new orders within 24-48 hours).
• Monitors and maintains other assigned Rehabilitation Work Queues based upon registration.
• Maximizes therapist productivity and time through scheduling and wait lists, including documentation of new evaluations when needed.
• May collect cash and credit card payments and ensures payment documentation meets current standards.
• Performs daily reconciliation and balancing as required.
• May independently manage therapist schedules/templates.
• Schedules meetings and huddles as requested; blocks scheduled PTO or sick time with Senior staff.
• May independently make new evaluation confirmation calls and prepare related paperwork for patients.
• Completes order entry and evaluating orders; determines when to consult with technicians for interpretative purposes.
• Assists patients in obtaining orders not in the EPIC system.
• Understands scanning and indexing within the electronic record to recognize registration and clinical documents.
• Manages Rehabilitation Work Queue 3111 to monitor visits not authorized and ensure timely authorization.
• Assists in clinic setup/cleanup and maintains logs (hot/cold packs, eye wash, etc.).
• Assists Manager/Senior Staff in monitoring charges via EPIC work queues and makes corrections as needed.
• Manages faxing documentation to insurance companies/physician offices for authorization and signatures for Plan of Care as appropriate.
• Works with Coding, Patient Accounts and Financial Clearance Center to ensure accurate patient accounts and timely billing.

Required:

• Two years’ experience in front office with computer experience
• High School graduate
• Successful completion of EPIC training for scheduling and registration

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine…