Care Manager – Patient Support Call Center -Remote

** Care Manager
** As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers.

With the right experience, you can help deliver medical breakthroughs in the real world.

Responsibilities will vary by program and its lifecycle.  Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.  Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.  This is a
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* Job Responsibilities:

** Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks.

Required Qualifications:

Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.

Previous data entry experience (minimum three months) and ability to type 30wpm+.Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (Web Ex, Mitel, Shoretel, etc.).Exceptional communication skills, both written and verbal.
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* Preferred Qualifications:

** Previous experience in Patient Support Services (Hub).Previous Customer Service experience in the healthcare field.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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