Audit Retrieval Specialist - Remote

Job Summary

The mission of the Audit Fulfillment Program is to track, retrieve, and deliver timely, accurate medical record sets for all valid use cases to high‑volume institutional requestors. This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard the patient’s right to privacy by ensuring only authorized individuals have access to medical information and that all releases comply with the request, authorization, company policy, and HIPAA regulations.

• Completes release of information requests, including retrieving patient’s medical chart, returning the chart, scanning the medical record accurately, and transmitting daily according to established procedures and quality standards.
• Specifically focused on retrieval projects for health plan and CMS campaigns, including HEDIS, DRG, Risk Adjustment, Payment Integrity, RAC, and CMS Audits.
• Receives and reviews audit requests from external entities, ensuring understanding of requirements and deadlines.
• Identifies audit use case, validates requests and authorizations for release of medical information according to established procedures.
• Maintains up‑to‑date client account logins/credentials for all assigned locations, including tracking expiration dates and renewal requirements.
• Performs quality checks on all work to assure completeness, accuracy, and compliance with audit criteria and requirements.
• Maintains equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful, ensuring understanding of customer requests, following through as promised, and being proactive in identifying client concerns or problems.
• Maintains a neat, clean, and professional personal appearance and observes the established dress code.
• Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area.
• Maintains working knowledge of the existing state laws and fee structure.
• Works within the scope of the position and direction, willingly accepts assignments, and is available to take on additional facilities or help out during backlogs.
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security, and standards of ethics with all information.
• Works with privileged information in a conscientious manner while releasing medical records efficiently, effectively, and accurately.

• High School Diploma (GED) required.
• Minimum of 2 years prior experience in a medical records department or a similar setting preferred.
• Strong computer software experience – general working knowledge of Microsoft Word and Excel required.
• Ability to work remotely and at times provide support in client locations; geographical proximity to the assigned client site required.
• Excellent organizational skills.
• Typing speed of 50 words per minute.
• Ability to use fax, copier, and scanning machine.
• Willingness to learn new equipment and processes quickly.
• Self‑motivated and a team player.
• Proven customer satisfaction skills.
• Ability to multi‑task.

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.