InterQual Senior Clinical Education Consultant; RN - Remote| Chicago, IL | Remote

Senior Clinical Education Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, part of United Health Group, is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At Optum Insight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.

United Healthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience, and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.

Under the Director of Inter Qual Clinical Services' direction, the Senior Clinical Education Consultant will provide Clinical Education and Consulting to customers, as assigned, for Inter Qual Related Products, Programs and Platforms.

The Senior Clinical Education Consultant interacts with appropriate internal and external contacts to ensure program coordination and knowledge of customer business and Inter Qual education needs.

The Senior Clinical Education Consultant will provide education on services that will include IQCI, IQCER and RM Implementations clients, including Inter Qual Customize and or Coordinated Care as contracted.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Customer Education and Consulting Services
  • Prepares for and delivers education over multiple Inter Qual products, programs, services, and applications and helps integrate customer workflow or business processes with product functionality
  • Delivery of client education on all Inter Qual products, programs, and professional education courses. Programs will Include:
    Inter Qual Certified Instructor, Inter Qual Certified Expert Resource, Review Manager Implementations
  • Delivery of programs as an extension of the customer experience team include Inter Qual Customize and Coordinated Care
  • Works closely with Client Learning and Development team to update curriculum for specialized services noted above annually or more frequently if needed
  • Provides customized customer mentoring services to enhance the educational experience
  • Collaborates with Services, Product and Project Management and Technical teams to provide feedback for improved Customer experience, software, implementations, etc.
  • Consults with clients on Inter Qual education best practices, may require accessing customer system
  • Leverages cross-functional teams to identify issues and develop Inter Qual solutions that meet operational and customer objectives
  • Solves complex education issues as a subject matter expert
  • Documents each education session conducted within identified timeframe, ensuring notes are complete and concise, this ensures the organization can review services that were provided within the education department
  • Exercises independent judgment in developing methods, techniques, and evaluation criteria for obtaining results
• Development and Maintenance of Inter Qual Programs and Services
  • Assists in defining new service offerings working closely with the Director of Inter Qual Clinical Services Assists in the development of new programs and education delivery methods for all software programs that deliver Inter Qual
  • Exercises independent judgment in developing methods, techniques, and evaluation criteria for result oriented outcomes
  • Provides recommendations for new Inter Qual education materials that contain complex subject matter in conjunction with product management, software engineering or technical writers
  • Assists in developing and maintaining, Inter Qual education materials as assigned (case studies, competency exams/quizzes and/or exercises) to…