Patient Access Representative - Skokie, IL

Position Highlights

• Sign on bonus: N/A
• Position :
  Inbound Call Center Representative/Patient Access Representative I
• Hourly Pay Range: $18.22 - $28.00. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.
• Location :
  Skokie, IL
• Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
• Full Time:
  Hours :
  Monday-Friday:
  Between 7:45 AM- 5:45 PM
• Half day Saturday: 9:00-1:15 PM

• Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
• Schedule appointments, procedures, and events at our North Shore locations
• Register and verify insurance eligibility, informing the patients of their financial responsibility
• Promote key initiatives for Patient Access Center and North Shore (i.e. online services)
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

• Education :
  • High School Diploma or equivalent (required)
  • Associates or Bachelor’s Degree (preferred)
• Experience :
  • One year of customer service experience (required)
  • Inbound call center experience (required)
  • Healthcare experience (preferred)
  • Prior scheduling (preferred)
• Skills :
  • Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
  • Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
  • Eager to accept educational opportunities as shared through workflow or process changes

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Job Description Name:
Patient Access Representative I

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.