Patient Scheduling Representative

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Inbound Call Center Representative/Patient Access Representative I

• Location: Skokie, IL

• Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period.

• Full Time: Hours:
  Monday-Friday: 7:45 AM-5:45 PM, Half day Saturday: 9:00-1:15 PM

• What you will do: Handle patient requests over the phone for multiple Medical Offices/Hospital departments while applying correct workflows and protocols. Simultaneously collect information from patients and enter data into our electronic health record system (EPIC). Schedule appointments, procedures, and events at our North Shore locations.

• Register and verify insurance eligibility, inform patients of their financial responsibility. Promote key initiatives for Patient Access Center and North Shore (i.e. online services). Adhere to privacy (HIPAA) guidelines when speaking with patients and families. Route calls to correct administrative and clinical departments after assessing patients' needs. Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment.

• What you will need:

  • Education: High School Diploma or equivalent (required). Associates or Bachelor's Degree (preferred).

  • Experience: One year of customer service experience (required). Inbound call center experience (required). Healthcare experience (preferred). Prior scheduling (preferred).

  • Skills: Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute.

  • Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients.
  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism.
  • Eager to accept educational opportunities as shared through workflow or process changes.

• Benefits (Full time or part time):

  • Premium pay for eligible employees
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities

• Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Diversity, equity and inclusion is at the core of who we are.

• EOE:
  Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.