Remote Patient Experience Specialist II - Escalations
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-20
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Open Loop is seeking a compassionate and detail-oriented Patient Experience Specialist II to join our team remotely in the United States. You will monitor patient-facing support channels, resolve high-priority concerns, and handle escalations with empathy across multiple platforms, including medications, billing, and provider interactions.
The ideal candidate brings 3–5 years of customer service experience in telemedicine or digital health, strong communication skills, and familiarity with HIPAA.
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